Terms of service

Overview
Welcome to TradGras Oriental! The term "we" refers to TradGras Oriental. TradGras Oriental operates this store and website, including all relevant information, content, features, tools, products, and ordering services, to provide you, our valued customer, with a curated shopping experience (the "Service"). TradGras Oriental is powered by Shopify, which enables us to provide you with the Service.
The following Terms of Use, along with the policies referenced herein (hereinafter, the "Terms of Use" or "Terms"), describe your rights and responsibilities when using the Service.
Please read these Terms of Use carefully, as they contain important information regarding your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, using, or using our Services, you agree to abide by these Terms of Use and our Privacy Policy [link]. If you do not agree to these Terms of Use or the Privacy Policy, do not use or access our Services.

Section 1 - Access and Account
By agreeing to these Terms of Use, you represent that you are of legal age or older in your state or region and that you consent to any minor dependents using the Services on devices you own, purchase, or control.
To use the Services, including accessing or browsing our online store or purchasing any items from our online store,
you may be required to provide certain information, such as email addresses, invoices, payment and shipping information, for products and services we offer. You represent and warrant that all information you provide to our store is accurate, current, and complete, and that you have all the necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and keeping your account active. You may not transfer, sell, assign, or license your account to anyone else.

Section 2 - Our Products
We make every effort to accurately represent the products and services on our online store. However, please note that colors and the appearance of products may differ from what is displayed on your screen depending on the type of device you use to access the store and your device settings.

We do not guarantee that the appearance or quality of any goods or services you purchase will meet your expectations or be identical to those depicted or presented in our online store.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantity of goods we offer to any person, geographical area, or jurisdiction on a case-by-case basis.
The products offered through this service are food, herbs, plant materials, etc., and are not medicines. They are not intended to diagnose, treat, or prevent any specific disease, and are not a substitute for medical treatment. Effects and experiences may vary from person to person. If you have a medical condition, are pregnant or breastfeeding, or are receiving medical treatment, please consult your doctor before use.

Section 3 - Ordering
By placing an order, you are offering to purchase the product. TradGras Oriental reserves the right, at its sole discretion, to accept or reject your order for any reason. Your order will not be accepted until TradGras Oriental confirms acceptance. Before an order is accepted, we must receive and process the payment. TradGras Oriental may not be able to accommodate cancellation requests after an order has been accepted, so please carefully review your order before submitting it. If we do not accept, change, or cancel your order, we will attempt to notify you by contacting the email, billing address, and/or phone number provided at the time of ordering.

Purchases are only eligible for return or exchange in accordance with our refund policy [link].

You represent and warrant that the purchased items are for your personal or household use only and are not intended for commercial resale or export.

Section 3-2 - Subscriptions and Shipping Timing
Orders placed by the 10th of the month will be shipped around the 15th of the same month.
Orders placed on or after the 11th of the month will be shipped around the 15th of the following month.

Section 3-3 - Subscription Cancellation Rules
If you wish to cancel your subscription service, please contact us through the inquiry form on our website. If the deadline has passed, the cancellation will not apply to the next delivery, and the service will be suspended from that point onward. Please check the product page for the deadline.

Section 4 - Pricing and Invoices
Prices, discounts, and promotions are subject to change without notice. The price charged for goods or services is the price effective at the time the order is placed and will be stated in the order confirmation email sent to you. Unless otherwise specified, listed prices do not include taxes, shipping, handling, customs duties, or import fees.

Prices listed on our online store may differ from prices offered in physical stores, other online stores, or other stores operated by external services. We may offer promotions on services from time to time that may affect pricing and are subject to separate terms and conditions from these Terms. In the event of any conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made on our store. You also agree to promptly update your account information, including your email address, credit card number, expiration date, and other information, in order to complete transactions and contact you as needed.

You represent and warrant that (i) the credit card information you provide is true, accurate, and complete; (ii) you have the legal authority to use that credit card for purchases; (iii) the charges you incur will be authorized by your credit card company; and (iv) you will pay all charges incurred at the listed price, including shipping, handling fees, and all applicable taxes.

Section 5 - Shipping and Delivery
We are not responsible for any delays in shipping and delivery. All delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs procedures, or events beyond our control. Once we forward the goods to the carrier, ownership and risk of loss transfer to you.

Section 6 - Intellectual Property
Our services (including, but not limited to, all trademarks, brands, text, displays, images, graphics, product reviews, videos, audio, and their design, selection, and placement) are owned by TradGras Oriental, its affiliates, or licensors and are protected by U.S. and foreign patent, copyright, and other intellectual property laws.

These Terms permit you to use the Service for personal, non-commercial purposes only. You may not copy, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on the Service without our prior written consent. Except as expressly provided herein, nothing in these Terms grants, and shall not be construed as granting, any license or other right under any patent, trademark, copyright, or other intellectual property of TradGras Oriental, Shopify, or any external service. Unauthorized use of the Service may violate federal and state intellectual property laws. All rights not expressly granted herein are reserved by TradGras Oriental.

The TradGras Oriental name, logo, product names, service names, designs, and slogans are trademarks of TradGras Oriental or its affiliates or licensors. You may not use such trademarks without the prior written permission of TradGras Oriental. The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on this Service are trademarks of their respective owners.

Section 7 - Optional Tools
Access to customer tools provided by external services may be provided as part of the Service, but we do not monitor, control, or input to them.

You acknowledge and agree that any tools we provide are provided "as is" and "as available," without any warranties, representations, conditions, or endorsements. Furthermore, we assume no liability whatsoever arising from or relating to your use of any external service tools.

Your use of any tools provided through this Site is entirely at your own risk and discretion. You must ensure that you are familiar with and agree to the terms of use set forth by the applicable external service provider.

We may provide new features through the Service in the future, including the release of new tools and resources. Such new features will also be considered part of the Service and will be subject to these Terms of Use.

Section 8 - Links to External Services
This Service may contain materials and hyperlinks to websites provided or operated by external services (including embedded external service features). We are not responsible for investigating or evaluating the content or accuracy of any external service materials or websites that you choose to access. You leave this Service to access these materials or external service sites at your own risk.
We are not responsible for any damages or losses related to accessing external service websites or purchasing or using any goods, services, resources, or content on external service websites. Please carefully review and understand the policies and practices of external services before conducting any transactions. Complaints, claims, concerns, or questions regarding external service goods and services should be directed to the external service.

Section 9 - Relationship with Shopify
[Note to Merchants: This section accurately represents the relationship between Shopify and your store and should not be deleted or altered.]
TradGras Oriental is provided by Shopify, which allows us to provide services to you. However, sales and purchases in your store are directly conducted by TradGras Oriental. By using the service, you agree that Shopify customers are not liable for any aspect of the sale between you and TradGras Oriental, including any injuries, damages, or losses arising from the purchased goods and services.

You acknowledge and agree to this. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or relating to your purchase and transaction with TradGras Oriental.

Section 10 - Privacy Policy
All personal information we collect through the Service is subject to our Privacy Policy, which can be viewed here [link], and certain personal information may be subject to Shopify's Privacy Policy, which can be viewed here. By using the Service, you acknowledge that you have read this Privacy Policy.

Because the Service is hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Service for the purpose of providing and improving the Service to you. Information you submit to the Service is transmitted to and shared with Shopify and external services located in countries other than your place of residence in order to provide you with the Service. For more information on how we, Shopify, and our partners use your personal information, please see our Privacy Policy [link].

Section 11 - Feedback
If you submit, upload, post, email, or otherwise send any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any purpose, including commercial use. For example, we may use the rights under this license to operate, provide, evaluate, enhance, improve, and promote the Service, or to perform and exercise our obligations and rights under the Terms of Use.
You also represent and warrant that: (i) you own or possess all necessary rights to all Feedback; (ii) you disclose any compensation or incentives received in connection with submitting Feedback; and (iii) your Feedback is subject to these Terms. We have no obligation to (1) keep your Feedback confidential, (2) pay any compensation for your Feedback, or (3) respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove feedback that we, in our sole discretion, determine to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise inappropriate, or that violates any party's intellectual property rights or these Terms of Use.

You agree that your feedback will not infringe any rights of any external service, including copyright, trademark, privacy, personality rights, or other intellectual property rights, personal or proprietary rights. You also agree that your feedback will not contain defamatory, libelous, or otherwise illegal, abusive, hateful, or obscene content, or any computer viruses or other malware that could in any way affect the operation of this service or related websites. You may not use a false email address, impersonate another person, or otherwise mislead us or any external service about the source of your feedback. You are solely responsible for the feedback you provide and its accuracy. We are not responsible for any feedback posted by you or any external service.

Section 12 - Errors, Inaccuracies, and Omissions
Information on or within the Service may occasionally contain typographical errors, inaccuracies, or omissions regarding product descriptions, pricing, promotions, offers, shipping fees, delivery times, and listing availability. We reserve the right to correct any errors, inaccuracies, or omissions, to change or update information at any time without prior notice if the information is inaccurate, and to cancel any order (including after you have submitted the order).

Section 13 - Prohibited Uses
You may only access and use the Service for lawful purposes. You may not, directly or indirectly, access or use the Service for any of the following purposes: (a) for any illegal or malicious purpose; (b) to violate any international, federal, local, or state regulation, rule, law, or local ordinance; or (c) to infringe our intellectual property rights or the intellectual property rights of others. (d) To harass, abuse, insult, harm, defame, libel, slander, slander, threaten, or damage any of our employees or other persons. (e) To transmit false or misleading information. (f) To transmit, knowingly receive, upload, download, use, or reuse any material that does not comply with these Terms. (g) To transmit or request the transmission of advertising or promotional materials that include “junk mail,” “chain letters,” “spam,” or other similar solicitations. (h) To impersonate or attempt to impersonate any other person or entity. (i) To engage in any other action that may restrict or impede your use of or enjoyment of the Service, or that may cause damage to or impose liability on TradGras Oriental, Shopify, or users of the Service, as determined by us.

Furthermore, you agree not to: (a) Upload or transmit viruses or other types of malicious code that may affect the functionality or operation of the Service, or that may be used in such a manner. (b) To reproduce, duplicate, copy, extract, sell, resell, or exploit any part of the Service. (c) Tracking the personal information of others; (d) Spamming, phishing, fraud, or using the Service as a pretext; (e) Using robots, spiders, scraping, data collection and extraction tools, automated devices or processes, AI tools (such as agentic AI), or automated or manual means to access the Service; or (f) Interfering with, circumventing, or circumventing security or authorization features, robot exclusion headers, or any other measures we employ to restrict access to the Service. We reserve the right to suspend, disable, or terminate your account at any time without notice if we determine that you have violated any part of these Terms.

Section 14 - Agents
14.1 This Section ("Agent Terms") applies when you use, authorize, enable, or deploy an Agent to access, use, or interact with the Service. "Agent" means software or services that perform autonomous or semi-autonomous actions on behalf of or at the direction of an individual or entity, and that you may run on behalf of or using the devices of an individual or entity without direct supervision.
14.2 Agents may not access, use, or interact with the Services unless they always identify themselves and operate in strict accordance with the requirements of Section 14.4 below. Furthermore, if we request an agent to refrain from accessing, using, or interacting with any of the Services, the agent may not access, use, or interact with the Services.

14.3 We may restrict, if any, and how agents access, use, and interact with the Services by means including technical means.

14.4 Agents must: (i) In every HTTP/HTTPS request, they must identify that the request is from an agent and disclose their name by including the user agent string in the request: "agent/[agent name]"; (ii) (a) not to conceal or obfuscate the fact that access, use, or interaction is from an agent by (a) mimicking human behavior or dialogue patterns, or (b) completing or circumventing measures intended to distinguish computer use from human use, such as CAPTCHA; (iii) not to respond in good faith to questions or prompts that attempt to determine whether interaction is from a human or a computer; and (iv) not to circumvent or circumvent any means intended to block, restrict, alter, or control whether or not an agent accesses, uses, or interacts with the Services, or how such access occurs.

Section 15 - Termination
We may, at our sole discretion, terminate this Agreement or your access to the Services (or any part thereof) at any time without notice. In such case, you will remain liable for all outstanding amounts up to the termination date.
The following sections will continue to apply after termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; the entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that must survive by nature.

Section 16 - Disclaimer of Warranties
Information provided on or through the Service is for general informational purposes only. We do not warrant the accuracy, completeness, or usefulness of this information. Reliance on such information is at your own risk. We disclaim all liability for any reliance on such material by you, other visitors to the Service, or any person informed of its content.
Except as expressly stated by TradGras Oriental, the Service and all products offered through the Service are provided to you "as is" and "as available" without any representations, warranties, or conditions of any kind, express or implied, including all implied warranties or conditions regarding merchantability, quality, fitness for a particular purpose, durability, title, or non-infringement. We do not warrant, represent, or guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. Some jurisdictions do not limit or allow the disclaimer of implied or other warranties, so the above disclaimers may not apply to you.

Section 17 - Limitation of Liability
To the maximum extent permitted by law, in no event shall TradGras Oriental, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any injury, loss, claim, or direct, indirect, incidental, punitive, special, or consequential damages (including, but not limited to, lost profits, lost earnings, lost savings, data loss, replacement costs, or similar damages) arising out of your use of the Service or any goods obtained through the Service, whether in breach of contract, tort (including negligence), strict liability, or otherwise, or any error or omission in any content, even if you have been advised of the possibility thereof.

We are not liable for any other claims relating in any way to your use of the Service or Products, including but not limited to any loss or damage of any kind resulting from any content (or products) that you post, transmit, or otherwise make available.

Section 18 - Indemnification
You agree to indemnify, defend, and hold harmless TradGras Oriental, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any and all losses, damages, liabilities, or claims, including reasonable attorneys' fees, payable to any external service arising out of or relating to your access to and use of the Service.
We will notify you if an indemnifiable claim is made, but our failure to notify you promptly will not release you from your obligations unless it causes you material harm. We may manage the defense and settlement of such claims at your expense, including the selection of attorneys, but we will not settle any claims requiring non-monetary obligations from you without your consent (which may not be unduly reserved). You agree to cooperate in the defense of any indemnifiable claims, including providing relevant documentation.

Section 19 - Severability
If any provision of these Terms of Use is found to be illegal, invalid, or unenforceable, that provision will be enforceable to the maximum extent permitted by applicable law, and the unenforceable portion will be deemed severable from these Terms of Use, and such finding will not affect the validity and enforceability of the remaining provisions.

Section 20 - Waiver; Entire Agreement
Our failure to exercise or enforce any right or provision of these Terms of Use shall not constitute a waiver of such right or provision.
These Terms of Use and all policies and operating rules posted by us regarding the Site or Services constitute the entire agreement and understanding between you and us and govern your use of the Services. Accordingly, these Terms of Use supersede all prior or contemporary agreements, communications, and proposals (including, but not limited to, prior versions of these Terms of Use) between you and us, whether oral or written.
Any ambiguity in the interpretation of these Terms of Use shall not be construed to the disadvantage of the party creating them.

Section 21 - Assignment
You may not delegate, transfer, or assign your rights or obligations under this Agreement or these Terms without our prior written consent, and any such attempt shall be void. We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or notice.

Section 22 - Governing Law
These Terms of Use and any individual agreements we have made to provide you with services shall be governed by and construed in accordance with the federal, state, or territorial courts of the jurisdiction in which TradGras Oriental is headquartered. You and TradGras Oriental agree to the venue and personal jurisdiction of such courts.

Section 23 - Headings
The headings used in these Terms are for convenience only and do not limit the scope of these Terms or otherwise affect them.

Section 24 - Changes to the Terms
You can always find the most recent version of these Terms on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to periodically check our website for changes. We will notify you if we make any material changes to these Terms in accordance with applicable law, and such changes will be effective from the date specified in the notice. Your continued use of or access to the Service after any changes to these Terms have been posted constitutes your acceptance of those changes.

Section 25 - Contact Information
For any questions regarding these Terms, please contact yakushudreamonlinesalon88@gmail.com.

Our contact information is listed below:
HAREMUNE Co., Ltd.
Contact: yakushudreamonlinesalon88@gmail.com
Address: 1-3-4-905 Daiba, Minato-ku, Tokyo
Business Registration Number: 7013201017235